Frequently asked questions
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Account and Login
- If I don't have an App account, can I log in to the App to control the device?
- How to delete the account?
- How to change the App login password?
- Does it support login with Google account?
- Can I bind my email address after I have logged in with a third-party account?
- Can one account be used on multiple phones?
- Why can't I receive a verification code when I register an account/forget password/logout in the APP?
- Can the bound APP account be able to log in under both iOS and Android systems?
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Home management
- How to switch the roles of “Common Member” or “Administrator”？
- What permissions does the home owner have?
- What permissions does an home manager have?
- How to invite my family member?
- How do I delete a home?
- How do I change home name?
- How to sort the rooms?
- How to add or remove rooms?
- How to add a Home?
- How to share the smart devices with family?
- Why my devices can’t be shared with others or add my family members？
- What permissions do ordinary members have?
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Device management
- How to reset the Bluetooth smart lighting?
- How to reset the Bluetooth Strip Controller?
- How to update firmware?
- How to reset the bedside lighting?
- How to pair a remote control with a bedside lighting?
- What should I do when the smart light randomly turns on?
- How to connect the lights to a new router?
- How to switch cloud server?
- What should I do when the lighting color of the strip light does not match the color selected by the APP?
- How to reset the Wi-Fi strip light controller?
- How to reset the Wi-Fi Smart Lighting?
- How to reset the Wi-Fi Smart Floor Light?
- How to check the firmware version number and Mac address of the device?
- How to sort devices?
- How to set device schedule?
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Device network
- The smart device is remote offline, what should I do?
- How to perform device network diagnosis?
- How to connect a Wi-Fi smart device to my Wi-Fi network?
- How to configure the device through hotspot?
- How to connect smart device to mobile hotspot?
- How to distinguish whether I am using 2.4GHz or 5GHz Wi-fi network?
- Why is the remote network online, but the local network is offline?
- The WiFi device is offline, what should I do?
- When the smart device cannot connect to the router, what should I do?
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Smart
- How can I add or remove phone device for (Location) the "Leaving home/Going home" function?
- Why can't I find the "Coming home" and "Leaving home" features on my device?
- How do I create Sunrise and Sunset?
- How do I create a Custom plan?
- How to add or delete mobile devices used for (location) "Leaving Home/Coming Home" function?
- How do I set up a "Go to sleep" or "Wake up" automation?
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Third party control
- How to create iOS Widget?
- How to create Siri Shortcuts?
- How to connect smart device to Amazon Alexa (Binding via app)?
- Can't connect to the Third-party Voice Platform?
- How to connect smart device to Amazon Alexa (Binding via Alexa app)?
- How to connect smart device to Google Assistant (Binding via Google Home app)?
- How to connect smart devices to Xiao Ai?
- How to smart device connect to Xiao du?
- Which Third-Party platforms can be supported?
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Other
- Why is the "One-click add" button not displayed?
- Can't play song protected by DRM (Digital Rights Management) through iOS App
- How to use Spotify to play music and sync smart lights?
- How to switch App language?
- Smart Bridge distribution guide
- Frequently asked questions about Smart Bridges and sub-device offline
- Why do Bluetooth devices not support "smart" features and "third-party voice services"?
- How to sync lights with music mode?
- How to check and update the App version?